This policy covers products and services purchased from Wrapture Beauty Academy.
Return Policy for Products (Professional and Retail Items, In Store and Online):
- Unopened, unused products may be returned within 14 days of purchase, or within 14 days of delivery for online orders.
- Products must be in their original condition, with all tags and packaging intact.
- Proof of purchase, such as a receipt, is required.
- For online orders, email info@wrapturebeautyacademy.com before sending a return. The customer pays return shipping, and original shipping charges are not refunded, unless the Academy sent a damaged, defective, or incorrect item.
- Opened or used products are non-refundable for hygiene and safety reasons.
- If you have an adverse reaction to a product within 14 days of purchase, email details to info@wrapturebeautyacademy.com. The Academy reviews each report and replies in writing.
- Only items purchased at Wrapture Beauty Academy may be returned or exchanged. For items purchased from another retailer, please contact the original point of purchase regarding your item.
- Approved returns are issued as an exchange or store credit. Cash refunds are not given for products. Refunds of course and program fees follow the Certificate Course Handbook or the Diploma Program Refund Policy.
Course Kits
Product kits included with a certificate course are part of the course fee. They are not sold separately and cannot be returned, exchanged, or refunded on their own, whether opened or unopened. A missing or damaged kit must be reported to info@wrapturebeautyacademy.com within 7 days of the expected delivery date. See Section 4 of the Certificate Course Handbook.
Kits for diploma programs have their own return rules, set out in the Diploma Program Refund Policy, the Student Handbook, and the Student Enrolment Contract.
Return Policy for Services:
- We do not offer refunds for completed services. Please contact us by email at info@wrapturebeautyacademy.com within 48 hours of the service if you are unsatisfied so we can address your concerns.
- Allergy & Reaction Disclaimer: Services and products are used with client consent. Clients should inform the provider of any known allergies. No refunds are issued for skin reactions unless the Academy determines the product was defective.
This policy does not limit any rights you have under consumer protection law, including rights for defective products.
Return Policy · Version 2.0 · Effective October 2026